Cku9 treats your personal information with the utmost importance. This privacy policy clearly outlines what data is collected, how it is used, and how securely it is protected.
The measures we follow to protect your information at cku9
Every transaction and data exchange on cku9 is secured with 256-bit SSL encryption — the same level of security used by banks.
Your personal information is never sold to third parties. We only collect the information necessary to provide our services.
Only authorized members of cku9's internal team can access your information. Every access is logged and regularly audited.
Your information is stored on encrypted servers. Regular backups and security checks ensure your data remains protected at all times.
Two-factor authentication (2FA) is available when logging in to cku9, protecting your account from unauthorized access.
Any data that is no longer required is automatically deleted once the retention period expires. We never hold on to data beyond what is necessary.
cku9Welcome to the Privacy Policy of -. We believe your personal information belongs to you and should not be used without your consent. This document fully and transparently explains what information is collected when you use the cku9 platform, why it is collected, how long it is retained, and what rights you have. This policy is prepared in accordance with applicable laws in Bangladesh and international data protection standards.
Necessary information is collected during registration, login, deposit, and gameplay.
All collected data is immediately encrypted and stored on secure servers.
Your data is used solely to provide services, ensure security, and meet legal obligations.
Once data is no longer needed or the specified retention period has passed, it is securely deleted.
cku9 Only the information necessary to serve you properly and keep your account secure is collected. We never ask for excessive or unnecessary data.
Information collected at registration:
Information collected automatically while using the platform:
Information collected during KYC verification:
We will never ask for your bank PIN, mobile banking password, or OTP code. Any such request is fraud.
cku9 Your information is used only for defined purposes. Every use of your data is clearly stated here:
If you no longer wish to receive promotional emails or SMS messages, let our customer support team know at any time and we will remove you from the list immediately.
cku9 Does not sell your data. However, your information may be shared with third parties in certain specific circumstances:
Before sharing data with any third party, a confidentiality agreement is established. They may only use the data for the specified purpose and are not permitted to pass it on to anyone else.
Cku9 never sells your information to advertisers or marketing companies.
We do not retain your information any longer than necessary. The retention periods for different types of data are as follows:
| Data Types | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration the account is active + 5 years | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 years after account closure | AML Regulations |
| Gameplay History | 3 Years | Dispute Resolution |
| Customer Support Chat | 2 Years | Service Improvement |
| Marketing Consent | Until consent is withdrawn | Legal Evidence |
cku9 Various types of cookies are used on the website and app. Cookies are small text files stored on your device that help improve platform functionality.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for login sessions, security, and core functionality | At End of Session |
| Performance Cookies | To analyze site speed and performance | 1 Year |
| Preference Cookies | To remember language, theme, and user preferences | 6 Months |
| Analytics Cookies | To analyze user behavior and improve our services | 2 Years |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the platform.
cku9As a user of -, you have the following rights regarding your personal information:
| Rights | Description | Availability |
|---|---|---|
| Right to Access | You can find out what information we hold about you | ✓ Available |
| Right to Rectification | You may request correction of inaccurate information | ✓ Available |
| Right to Erasure | You may request deletion of your data where there is no legal obligation to retain it | ✓ Available |
| Right to Restriction of Processing | You may request that the use of your data be restricted to specific purposes. | ✓ Available |
| Right to Data Portability | You may request a copy of your information in a machine-readable format | ✓ Available |
| Right to Object | You may object to the use of your data for marketing or analytics purposes | ✓ Available |
To exercise any of your rights, please email our customer support. We typically fulfill your request within 30 business days.
cku9 The highest industry security standards are followed to protect your information. The key components of our security infrastructure are:
In the event of a data breach, cku9 will notify affected users within 72 hours and take the necessary steps to address it.
cku9 An adults-only platform. No one under the age of 18 is permitted to register. We do not knowingly collect personal information from anyone under 18.
If it is found that a minor has registered by mistake, then:
If you suspect that a minor is using cku9, please notify our customer support.
cku9 This Privacy Policy may be updated as needed. For significant changes:
Continued use of the platform after a new policy takes effect will be considered acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request that your account be closed.
Previous versions are kept in our archive. Contact customer support if you need to view an older version.
If you have any questions about the Privacy Policy or wish to make a request regarding your data, please contact us:
General Requests: 24–48 Hours
Data Requests: 30 Business Days